Support
MF Markets is operated by MANTRA SPC. If you need a hand, the fastest way to reach us is by email - we read every message and aim to reply quickly.
Signing in
You can create your account and sign in using any of the following:
- Email - we send a one-time code to verify it's you.
- Google - sign in with your Google account.
- Apple - sign in with your Apple account.
After your first sign-in you can enable Face ID, Touch ID, or fingerprint unlock for faster, secure access. If you can't receive your email code, check your spam folder and that the address is correct, then contact us.
Identity verification (KYC)
Some features require identity verification so we can comply with applicable regulations. To verify, you'll need:
- A government-issued photo ID - passport, driver's license, or national ID card.
- A quick selfie / liveness check so we can confirm the ID belongs to you.
Most verifications complete quickly, though some are routed for manual review and can take a little longer. If your verification is rejected or you get stuck partway through, email us and we'll help you get it resolved.
Funding & withdrawals
MF Markets uses USDC as collateral. To add funds, deposit USDC over the Arbitrum network. The minimum deposit is 5 USDC.
Because MF Markets is self-custodial, your funds are always yours - you can withdraw your USDC back to your own wallet at any time. Network (gas) fees may apply to deposits and withdrawals.
Trading & risk
MF Markets is an interface for trading perpetual futures on crypto, stocks, indices, commodities, and FX, using USDC as collateral. Orders execute onchain and you sign every transaction yourself.
Maximum leverage is set per market - for example up to 40x on BTC and 25x on ETH. Higher leverage increases both your potential gains and your risk of liquidation: if your collateral can no longer cover your losses, your position can be liquidated and you may lose your entire margin. Only trade with funds you can afford to lose.
A small service fee applies to each trade, and you may pay network (gas) fees. All fees are shown before you confirm a transaction.
Wallet & security
MF Markets is self-custodial. Your account is backed by a secure embedded wallet tied to your sign-in - there's no seed phrase to write down at signup, and MANTRA never holds your funds or trades on your behalf.
You can export your private key from within the app at any time. Keep it secret and back it up safely: anyone who has your private key can access your funds, and it cannot be recovered if it's lost or shared.
Account & data
You're in control of your account and personal data. You can delete your account directly in the app from Settings, or you can email us and we'll process the request for you.
On request, we delete the personal data we hold about you. See our Privacy Policy for the full detail on what we collect and how we handle it.
Supported regions & eligibility
MF Markets is not available in certain restricted jurisdictions, and users in those regions may have read-only access. Eligibility requirements and the full list of restricted jurisdictions are set out in the Terms of Service.